What are the Top Amenities that Guests Want for Serviced Accommodation?

Have you ever wondered what the top amenities that guests want in serviced accomodation? You can wonder no more as we have the data.

According to a consumer survey commissioned by Airbnb, an overwhelming 97% of US travellers who were surveyed say that amenities impact their travel experience. And while accommodation itself has the highest impact on guest priority, amenities come in second for US travellers, ranked ahead of shopping/dining, culture, and family/friends and even location! But for Brazil, India, Italy and Mexico, amenities are ranked as the most important factor in selecting a rental. Suffice to say, the amenties you offer are a very important, sometimes the most important, factor in a guest booking decision.

Firstly, we need to examine what the survey data say is most important in category of amenity. The majority of the countries surveyed rate functionality first, like a coffee maker or a full set of wine glasses, with strong showings in Australia (57%), China (46%) and the US (43%), and thoughtfulness second, like a bottle of wine, a bicycle to get around town, or a beach bag already packed with everything needed for a day in the sun.

Somewhat surprisingly, guests surveyed value comfort over connectivity, with the majority of those surveyed in the US (59%), Australia (46%) and Italy (39%) citing air conditioning as one of the most important indoor amenities over internet/wifi and full kitchens. Clearly this is ranking higher in hotter countries.

The Top Amenities

A pool
Wifi
A kitchen
Free parking
A hot tub
A washing machine or dryer
Air conditioning or heating
Self check-in
Laptop-friendly workspace
Pets allowed

Obviously you should consider whether some of these are applicable or practical for your accommodation

Amenities Specific to Certain Guest or Booking Types

Safety amenities:

• Carbon monoxide alarm
• Smoke alarm
• Fire extinguisher
• First-aid kit
• Emergency plan and local numbers

Accessibility amenities:

• Step-free entryway
• Wide entrances (at least 32” (82cm))
• Wide hallways (at least 36” (92cm))
• Accessible bathroom

Extras guests appreciate:

• Extra toilet paper, linens, and towels
• Basic toiletries like shampoo and conditioner
• Dish soap and cleaning supplies
• Dining basics like a coffee maker, cooking utensils, dishes, and silverware
• Wine glasses
• Basic cooking supplies like salt, pepper, and oil
• Coffee, tea
• Light breakfast or snacks
• Hangers
• Adapters and chargers

Remote work amenities:

• Fast and reliable wifi
• Laptop-friendly workspace
• Good lighting
• Fully equipped kitchens
• Office supplies

Family- and pet-friendly amenities:

• A cot and high chair
• A bath
• Air conditioning
• A washing machine and/or dryer
• Extra cleaning supplies
• Furniture covers
• Bowls for pet food and water
• Towels to wipe off paws at the door